FAQs & Orders and Shipping

Where do you ship to?

We ship worldwide, with a special focus on Latin America. If your country is not listed at checkout, please contact us directly and we will find a solution.

How much is shipping?

Domestic shipping: $6. International shipping: calculated by DHL. Free domestic shipping on orders over $100.

How long does delivery take?

Domestic: 1 to 2 business days.

International: approximately 5 to 7 business days.

How can I track my order?

Once your order has shipped, you will receive a tracking number generated by the shipping company. Use it to track your order in real time.

Can I modify or cancel my order?

You have one hour from the time of purchase to modify or cancel your order. After this period, your order will go into processing and can no longer be modified.

Can I return my order?

You have 3 days from the delivery date to request a return. The item must be in its original condition: unworn, unwashed, and unaltered, with all original tags intact. Items showing signs of wear or missing tags will not be accepted.

Do you accept size exchanges?

We only accept exchanges when the error is ours, i.e., if we send the incorrect size. If this happens, contact us immediately and we will resolve it at no cost.

Who covers the return shipping costs?

If the item is in its original condition and meets our return policy, we will cover the shipping costs. If the item shows signs of use or damage, the shipping costs will be borne by the customer.

Account Information

Do I have to create an account?

No. You can complete your purchase as a guest without creating an account. However, creating an account offers benefits that improve the experience.

How do I change my account password?

Go to the login page and click "Forgot my password." Enter your email address and you will receive a link to reset your password in a few minutes.